Getting timeout error in your Divi builder?

It seems for a few of us, the Divi builder timeout is occurring more than usual after the recent updates to Divi leaving us with a endless spinning wheel when we try and open the builder or save pages. Obviously it’s a pain when this happens and you are getting errors after updating Divi, but luckily it’s usually quite easy to fix the issues. Try the steps below and hopefully you will be able to fix the Divi timeout (and other Divi errors) and get back to producing great Divi websites again.

Apache limits

Add the following code into your .htaccess file in your WordPress root directory to stop the builder hitting server limits.

<ifmodule mod_substitute.c="">
SubstituteMaxLineLength 10M
</ifmodule>

PHP version

Change your PHP version to 5.6 or higher. I am currently running version 7.0.23 on Divi Theme Examples and all seems to be going well. You may be able to do this yourself via cPanel, but if not then just contact your host and ask them to update.

PHP limits

You should be able to just contact your host and ask for the php limits to be increased if you are not sure how to do it. Ask for the following;
memory_limit 512M
post_max_size 128M
max_execution_time 300
upload_max_filesize 256M
max_input_time 600
max_input_vars 5000

And things I try as default whenever anything isn’t working with Divi

Make sure Divi is at the latest version

When Divi bugs are found with an update, Elegant Themes are usually very fast in releasing updates to fix the problems, so check you are up to date as the fix may already be available from Elegant Themes.

Clear all your caches

A solution that has often fixed Divi builder problems for me after an update is to make sure all caches have been cleared. Make sure you have cleared any plugin caches (WP Supercache etc), your CDN (such as activating developer mode in Cloudflare or purging cache) and then your browser cache. Sometimes i need to redo them all to get things working again.

Clear local storage using Chrome Dev Tools

You can also try this method which was posted in 1 of the Divi FB groups and seems to work for many

1. When on the page with the issue open Chrome Developer Tools (f12)
2. Select the Application tab > Clear storage > Click Clear site data button at the bottom (*this will log you out of your site)
3. Log back into the site and cross your fingers!

What worked for you?

Let us know what worked and what didn’t. There are so many variables to consider when something goes wrong, but hopefully these tips will help fix a few of your builder errors. Good luck!

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